Refund Policy

1. What this page covers

We want you to be happy with every order. This page tells you, in plain words, how we handle cancellations, returns and refunds for orders placed on Amporia.

2. Cancelling an order

You can cancel an order like this:

• Before we ship: Cancel free of charge. Just tell us before the order leaves our warehouse.
• After we ship: We may not be able to cancel. In that case the return rules below apply.
• Made-to-order items: Once we start making a custom item, it cannot be cancelled.

To cancel, contact us as soon as you can at sales@amporia.in or call +91 9929722338.

3. When you can return an item

You can return an item in these cases:

• Faulty item: If the item has a factory fault, return it within 7 days of delivery.
• Wrong item: If you get something other than what you ordered, we will replace it or refund you.
• Damaged on the way: If the item is damaged in transit, tell us within 48 hours of delivery and send a photo.
• Quality problem: If the item does not meet the promised quality, return it with proof.

4. Items we cannot take back

We cannot return these:

• Custom or made-to-order items
• Items that have been installed, changed or used
• Items without the original box and papers
• Items sent back after the return window is over
• Items damaged by wrong handling after delivery
• Electrical items with broken seals

5. How to return an item

To start a return:

1. Contact our team within the return window and share your order details.
2. Send clear photos that show the problem.
3. We give you a Return Number (RAN).
4. Pack the item safely in its original box with all parts.
5. Send it to the return address we share.
6. We check the item when it reaches us and then start your refund.

6. How your refund is done

Once we approve your return:

• Checking: We check each returned item within 3 to 5 working days.
• Update: We email you the refund status.
• Refund time: Approved refunds are started within 7 to 10 working days.
• Where it goes: The refund goes back to the way you paid.
• Bank time: Your bank may take another 5 to 7 working days to show it.

7. How much you get back

The refund amount depends on the case:

• Full refund: For faulty items, wrong items, or items damaged on the way.
• Part refund: May apply if the item looks used or has missing parts.
• Delivery charge: The first delivery charge is not refunded, unless the mistake was ours.
• Return shipping: You pay to send the item back, unless it was faulty or our mistake.

8. Replacements

For a faulty or wrong item, you can ask for a replacement instead of a refund. This depends on stock. If the item is out of stock, we give you a full refund. We send the replacement within 3 to 5 working days of getting the returned item.

9. Bulk orders

Big orders may have special terms. Please agree the return and refund terms with us when you place a bulk order. Bulk refunds may need extra papers and approval. For bulk orders, talk to your account manager.

10. If you do not agree

If you do not agree with our refund decision, you can raise it with us within 15 days. Our senior team will look at it and reply within 10 working days. That decision is final.

11. Items sold by other suppliers

Some items on Amporia are sent directly by other suppliers. Those items follow the supplier's own return and refund rules. We tell you this clearly before you buy, and we help you talk to the supplier for any return or refund.